How to Download an HAR File – EmpowerLocal

An HAR (HTTP Archive) file contains detailed information about network requests made by your browser. It’s a useful tool for diagnosing technical issues, especially with ad performance or website behavior.

Follow these steps to capture and download an HAR file using Google Chrome:

1. Open Google Chrome

Ensure you have Google Chrome installed and open the browser.

2. Navigate to the Page You Want to Inspect

Go to the specific page on your website or platform where you’re experiencing an issue. It’s important to capture the HAR file while the issue is occurring.

3. Open Chrome Developer Tools

Press Ctrl + Shift + I (Windows/Linux) or Cmd + Option + I (Mac), or
Right-click anywhere on the page and select Inspect from the context menu.

4. Go to the "Network" Tab

In the Developer Tools panel, click on the Network tab at the top.

5. Start Recording Network Activity

Make sure the recording icon (a red circle in the top-left corner of the Network tab) is active. If it isn’t, click it to start recording.
Check the Preserve log checkbox to ensure all network requests are recorded, even if the page reloads.

6. Reload the Page

Refresh the page by pressing F5, Ctrl + R (Windows/Linux), or Cmd + R (Mac).
Allow the page to fully load so all network activity is captured.

7. Save the HAR File

Right-click anywhere in the Network tab and select Save all as HAR with Content.
Choose a location on your computer to save the file and click Save.

8. Share the HAR File

Send the HAR file to the technical support team or your contact at EmpowerLocal. Ensure you provide details about the issue you’re facing to help them analyze the file effectively.

Tips for Capturing an Accurate HAR File:

Clear Browser Cache: Before capturing the HAR file, clear your browser cache to avoid old data being included.
- Go to Settings > Privacy and security > Clear browsing data.
Disable Extensions: Temporarily disable browser extensions that might interfere with network requests.

If you encounter any issues while capturing the HAR file, feel free to contact EmpowerLocal’s support team at help@empowerlocal.com for further assistance.